Reviewing the issues below will assist you in getting set up fast! You can also identify and correct potential problems in using Dorman Direct most efficiently. Remember that any changes you make to your PC may affect other programs that you use.


What version of Internet Explorer are you running?
Dorman Direct requires that you use Internet Explorer Version 6.0 or higher. Click here to see how to check what version of Internet Explorer you have.

You must accept cookies for Dorman Direct to operate correctly.
Click here to see if your Internet Explorer 7.x has cookies enabled. Click here to see if your Internet Explorer 6.x has cookies enabled.

What operating system do you use?
Any Windows operating system that supports Framework 1.1. Click here to see how to check what operating system your PC is using.

How are you connected to the Internet?
If you are using a dial-up connection, you may experience more bottlenecks in price feeds and order transmission. This can be due to market conditions but also due to traffic on your Internet Service Provider's network. High speed connections (i.e. DSL, cable and T-1-type connections) provide faster and generally more reliable connections.

Are you using AOL as your Internet Service Provider?
You must close down the AOL browser while using Dorman Direct.

How fast is your computer?
We recommend a PC with a 500 MHz or faster processor.

How much memory (RAM) does your computer have?
We recommend at least 500 mb of RAM for Windows XP and 1Gb for Vista. (the more the better particularly if you are trying to run other programs). Click here to see how to check how much RAM your PC has.

What other programs are you running?
If you are running other programs on your PC, your computer's resources may be depleted. Reducing the number of programs can isolate the problem. Try and run Dorman Direct with no other programs open and see how that works. Then open one program at a time and wait, it's a good way to pinpoint the issue.

Does the page not fully load at all and just sit on a white background?
In Internet Explorer, click the Tools menu selection, then select Internet Options , then click the Advanced tab and see if you have Sun Java enabled. If so, then disable it. If you don't see it, then you don't have it.

I cannot see the whole Dorman Direct screen.
Your monitor resolution should be set to 1024 x 768 for optimal viewing.

It appears that data is not coming through.
Hit the Refresh button on your browser. If that does not bring the data up to date, you may have an Internet connection problem. See the question below for possible causes.

Are you having problems connecting to our server? Or does it seem very slow?
Poor connectivity can result from a number of causes. Running a Windows utility called tracert.exe can narrow down where the "bottleneck" may be. This utility sends a small packet of information across the Internet to the destination address. It notes the "stops" along the route to the ultimate destination. Higher hop times may indicate the source of a poor connection. Click here to see how to run the tracert utility.